Transfers & Cancellation
Candidates who seek to transfer their test date or cancel their registration must do so in writing to Liberty College of Management Test Centers. All transfers and cancellations are subject to an administrative fee of $85.
How to Apply for a Transfer or Cancellation
- Please download the IELTS request refund or test date transfer form and fill it in.
- Return the form along with acceptable documentation* to the test centre by email (We do not accept transfer or cancellation requests over the phone)
- If you are cancelling within 14 days prior to the test, you must attach Supporting Documentation*to be considered for a Test Taker Exception (please see below)
- The Administrator will advise you within one week if your request has been approved.
- An administrative fee will apply according to the following Transfer / Cancellation Policy.
IELTS Cancellation Policy
You can cancel your IELTS test registration at any time before your test date by notifying your Test Centre. Refund terms depend upon when you cancel and whether exceptional circumstances apply.
- If you cancel your IELTS test registration more than 14 days before the test: 75% refund of total test fee
- If you cancel your IELTS test registration within 14 days but more than five days before the test: 50% refund of total test fee
- If you cancel your IELTS test registration within five days of the test: no refund of test fee UNLESS you meet one of the Test Taker Exceptions or COVID-19 Exceptions below
IELTS Transfer Conditions
- Candidates who have been approved for a transfer must select a test date within the next three-month period and this will be approved by the Administrator depending on availability for the selected test date.
- Candidates who wish to transfer to a test date more than three months away should apply for a refund and then re-apply for the test.
- You can also transfer your test to a future date if you apply at least 7 days before the test day and if you pay the administration fee ($85.00).
- It is not possible to postpone your test within 7 days to the test.
Test Taker Exceptions
Disability or special needs: Test centers may provide accommodations for test takers with disabilities or special needs, such as extra time, special seating arrangements, or a sign language interpreter.
Medical emergency: In the event of a medical emergency, a test taker may be allowed to reschedule their test or receive a refund.
Administrative errors: If there is an administrative error on the part of the test center or the test taker, such as a mistake on the registration form, the test center may make an exception and allow the test taker to reschedule or receive a refund.
Natural disasters or extreme weather: If a natural disaster or extreme weather conditions make it impossible for the test taker to attend the test, the test center may allow them to reschedule their test or receive a refund.
Supporting Documentation
To be considered for a Test Taker Exception, please indicate your reason clearly on the form and also attach official evidence, such as a medical certificate from a qualified medical practitioner, death certificate or military service notice letter. Supporting evidence must be received by your test centre no later than 5 days after the scheduled test date.
COVID-19 Exceptions
If you are unable to take your test due to COVID-19 symptoms or possible contact with someone who has tested positive, please contact your Test Centre as soon as possible. You may be given a free transfer to another test date.
If the Test Centre is forced to cancel your test for reasons due to, but not limited to, COVID-19 safety concerns, government pandemic restrictions, or extreme weather conditions, you will be given the choice of:
- a free transfer to another test date
- a refund
Transfer Fee
